Window Atom causing errors on startup: could not start dumper


#1

I am trying to install atom on a set of computer lab computers(250+) that are running windows 10 and are on active directory with tons of other apps.

When calling atom from a command line I get several errors that show up in the dos window, then Atom appears to start and run.

I found an old topic with similar errors, but it was never resolved. The errors refer to a crashpoint.txt file that does not exist. There is an operation.log file.

I am new to Atom, and there are several cllasses that the instructor is requiring the students to use with this. I think the problem is larger that the few errors shown on the screen because after following all of the steps to get linter-flake8 working, I cannot get rid of docstring missing errors.

Any help would be greatly appreciated. I have removed, reinstalled, installed on other computers… I suspect there is some other program on the system that it in conflict, but I cannot figure out what it is.

Thanks,
Greg

Here are the errors:
[11280:20868:0904/114043:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[11280:20868:0904/114043:VERBOSE1:crash_service.cc(142)] window handle is 02372448
[11280:20868:0904/114043:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[11280:20868:0904/114043:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[11280:20868:0904/114043:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[11280:17892:0904/114043:VERBOSE1:crash_service.cc(323)] client start. pid = 7488
App load time: 458ms
[11280:17892:0904/114045:VERBOSE1:crash_service.cc(323)] client start. pid = 4608
[19480:22480:0904/114045:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[19480:22480:0904/114045:VERBOSE1:crash_service.cc(142)] window handle is 009E22EA
[19480:22480:0904/114045:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[19480:22480:0904/114045:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[19480:22480:0904/114045:ERROR:crash_service.cc(301)] could not start dumper

operation.log contains:
[6616:15664:0831/180219:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[6616:15664:0831/180219:VERBOSE1:crash_service.cc(142)] window handle is 008F0DBA
[6616:15664:0831/180219:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[6616:15664:0831/180219:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[6616:15664:0831/180219:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[6616:8824:0831/180219:VERBOSE1:crash_service.cc(323)] client start. pid = 1380
[6616:8824:0831/180220:VERBOSE1:crash_service.cc(323)] client start. pid = 12424
[16596:15432:0831/180220:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[16596:15432:0831/180220:VERBOSE1:crash_service.cc(142)] window handle is 001405D0
[16596:15432:0831/180220:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[16596:15432:0831/180220:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[16596:15432:0831/180220:ERROR:crash_service.cc(301)] could not start dumper
[6616:3388:0831/180333:VERBOSE1:crash_service.cc(331)] client end. pid = 12424
[6616:3388:0831/180333:VERBOSE1:crash_service.cc(331)] client end. pid = 1380
[6616:3388:0831/180334:VERBOSE1:crash_service.cc(352)] zero clients. exiting
[6616:15664:0831/180334:VERBOSE1:crash_service.cc(490)] session ending…
[6616:15664:0831/180334:VERBOSE1:crash_service.cc(495)] clients connected :2
clients terminated :2
dumps serviced :0
dumps reported :0
[6616:15664:0831/180334:VERBOSE1:crash_service_main.cc(89)] Session end. return code is 0
[15164:9260:0831/183757:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[15164:9260:0831/183757:VERBOSE1:crash_service.cc(142)] window handle is 00311136
[15164:9260:0831/183757:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[15164:9260:0831/183757:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[15164:11524:0831/183757:VERBOSE1:crash_service.cc(323)] client start. pid = 5188
[15164:9260:0831/183757:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[15164:11524:0831/183757:VERBOSE1:crash_service.cc(323)] client start. pid = 15188
[11348:7048:0831/183757:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[11348:7048:0831/183757:VERBOSE1:crash_service.cc(142)] window handle is 003F19E4
[11348:7048:0831/183757:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[11348:7048:0831/183757:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[11348:7048:0831/183757:ERROR:crash_service.cc(301)] could not start dumper
[15164:13308:0831/183801:VERBOSE1:crash_service.cc(331)] client end. pid = 15188
[15164:13308:0831/183801:VERBOSE1:crash_service.cc(331)] client end. pid = 5188
[15164:13308:0831/183802:VERBOSE1:crash_service.cc(352)] zero clients. exiting
[15164:9260:0831/183802:VERBOSE1:crash_service.cc(490)] session ending…
[15164:9260:0831/183802:VERBOSE1:crash_service.cc(495)] clients connected :2
clients terminated :2
dumps serviced :0
dumps reported :0
[15164:9260:0831/183802:VERBOSE1:crash_service_main.cc(89)] Session end. return code is 0
[12832:7796:0831/183827:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[12832:7796:0831/183827:VERBOSE1:crash_service.cc(142)] window handle is 00441532
[12832:7796:0831/183827:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[12832:7796:0831/183827:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[12832:7796:0831/183827:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[12832:16224:0831/183827:VERBOSE1:crash_service.cc(323)] client start. pid = 11576
[12832:16224:0831/183828:VERBOSE1:crash_service.cc(323)] client start. pid = 1124
[4604:4884:0831/183828:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[4604:4884:0831/183828:VERBOSE1:crash_service.cc(142)] window handle is 00240BD2
[4604:4884:0831/183828:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[4604:4884:0831/183828:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[4604:4884:0831/183828:ERROR:crash_service.cc(301)] could not start dumper
[12832:15184:0831/183839:VERBOSE1:crash_service.cc(331)] client end. pid = 1124
[12832:15184:0831/183839:VERBOSE1:crash_service.cc(331)] client end. pid = 11576
[12832:15184:0831/183840:VERBOSE1:crash_service.cc(352)] zero clients. exiting
[12832:7796:0831/183840:VERBOSE1:crash_service.cc(490)] session ending…
[12832:7796:0831/183840:VERBOSE1:crash_service.cc(495)] clients connected :2
clients terminated :2
dumps serviced :0
dumps reported :0
[12832:7796:0831/183840:VERBOSE1:crash_service_main.cc(89)] Session end. return code is 0
[19024:23184:0901/163120:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[19024:23184:0901/163120:VERBOSE1:crash_service.cc(142)] window handle is 005D0D2C
[19024:23184:0901/163120:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[19024:23184:0901/163120:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[19024:23184:0901/163120:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[19024:19256:0901/163120:VERBOSE1:crash_service.cc(323)] client start. pid = 21696
[19024:19256:0901/163121:VERBOSE1:crash_service.cc(323)] client start. pid = 8992
[14648:19500:0901/163121:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[14648:19500:0901/163121:VERBOSE1:crash_service.cc(142)] window handle is 002B1EA6
[14648:19500:0901/163121:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[14648:19500:0901/163121:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[14648:19500:0901/163121:ERROR:crash_service.cc(301)] could not start dumper
[21432:18172:0901/165101:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[21432:18172:0901/165101:VERBOSE1:crash_service.cc(142)] window handle is 00052696
[21432:18172:0901/165101:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[21432:18172:0901/165101:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[21432:20896:0901/165101:VERBOSE1:crash_service.cc(323)] client start. pid = 23168
[21432:18172:0901/165101:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[21432:20896:0901/165102:VERBOSE1:crash_service.cc(323)] client start. pid = 14084
[21668:22672:0901/165102:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[21668:22672:0901/165102:VERBOSE1:crash_service.cc(142)] window handle is 00052694
[21668:22672:0901/165102:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[21668:22672:0901/165102:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[21668:22672:0901/165102:ERROR:crash_service.cc(301)] could not start dumper
[21432:20896:0901/165737:VERBOSE1:crash_service.cc(323)] client start. pid = 20108
[18252:23892:0901/165737:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[18252:23892:0901/165737:VERBOSE1:crash_service.cc(142)] window handle is 0013233A
[18252:23892:0901/165737:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[18252:23892:0901/165737:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[18252:23892:0901/165737:ERROR:crash_service.cc(301)] could not start dumper
[21432:24220:0901/165737:VERBOSE1:crash_service.cc(331)] client end. pid = 20108
[21432:20896:0901/165738:VERBOSE1:crash_service.cc(323)] client start. pid = 24548
[24464:23936:0901/165738:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[24464:23936:0901/165738:VERBOSE1:crash_service.cc(142)] window handle is 000A2778
[24464:23936:0901/165738:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[24464:23936:0901/165738:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[24464:23936:0901/165738:ERROR:crash_service.cc(301)] could not start dumper
[21432:24220:0901/165741:VERBOSE1:crash_service.cc(331)] client end. pid = 24548
[21432:22588:0901/192610:VERBOSE1:crash_service.cc(331)] client end. pid = 14084
[21432:22588:0901/192610:VERBOSE1:crash_service.cc(331)] client end. pid = 23168
[21432:22588:0901/192611:VERBOSE1:crash_service.cc(352)] zero clients. exiting
[21432:18172:0901/192611:VERBOSE1:crash_service.cc(490)] session ending…
[21432:18172:0901/192611:VERBOSE1:crash_service.cc(495)] clients connected :4
clients terminated :4
dumps serviced :0
dumps reported :0
[21432:18172:0901/192611:VERBOSE1:crash_service_main.cc(89)] Session end. return code is 0
[17856:20420:0901/211152:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[17856:20420:0901/211152:VERBOSE1:crash_service.cc(142)] window handle is 001A2024
[17856:20420:0901/211152:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[17856:20420:0901/211152:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[17856:16528:0901/211152:VERBOSE1:crash_service.cc(323)] client start. pid = 5216
[17856:20420:0901/211152:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[17856:16528:0901/211152:VERBOSE1:crash_service.cc(323)] client start. pid = 10432
[20304:15572:0901/211152:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[20304:15572:0901/211152:VERBOSE1:crash_service.cc(142)] window handle is 007D18F2
[20304:15572:0901/211152:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[20304:15572:0901/211152:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[20304:15572:0901/211152:ERROR:crash_service.cc(301)] could not start dumper
[4252:8840:0902/082734:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[4252:8840:0902/082734:VERBOSE1:crash_service.cc(142)] window handle is 011605A4
[4252:8840:0902/082734:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[4252:8840:0902/082734:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[4252:8840:0902/082734:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[4252:24376:0902/082734:VERBOSE1:crash_service.cc(323)] client start. pid = 22764
[4252:24376:0902/082734:VERBOSE1:crash_service.cc(323)] client start. pid = 16764
[6484:23256:0902/082734:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[6484:23256:0902/082734:VERBOSE1:crash_service.cc(142)] window handle is 003A1E24
[6484:23256:0902/082734:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[6484:23256:0902/082734:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[6484:23256:0902/082734:ERROR:crash_service.cc(301)] could not start dumper
[4252:12700:0902/082752:VERBOSE1:crash_service.cc(331)] client end. pid = 16764
[4252:12700:0902/082752:VERBOSE1:crash_service.cc(331)] client end. pid = 22764
[4252:12700:0902/082753:VERBOSE1:crash_service.cc(352)] zero clients. exiting
[4252:8840:0902/082753:VERBOSE1:crash_service.cc(490)] session ending…
[4252:8840:0902/082753:VERBOSE1:crash_service.cc(495)] clients connected :2
clients terminated :2
dumps serviced :0
dumps reported :0
[4252:8840:0902/082753:VERBOSE1:crash_service_main.cc(89)] Session end. return code is 0
[21124:22572:0902/082906:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[21124:22572:0902/082906:VERBOSE1:crash_service.cc(142)] window handle is 00172BEC
[21124:22572:0902/082906:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[21124:22572:0902/082906:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[21124:22572:0902/082906:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[21124:17952:0902/082906:VERBOSE1:crash_service.cc(323)] client start. pid = 22212
[21124:17952:0902/082907:VERBOSE1:crash_service.cc(323)] client start. pid = 23704
[22912:9580:0902/082907:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[22912:9580:0902/082907:VERBOSE1:crash_service.cc(142)] window handle is 0078098A
[22912:9580:0902/082907:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[22912:9580:0902/082907:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[22912:9580:0902/082907:ERROR:crash_service.cc(301)] could not start dumper
[21124:21992:0902/083123:VERBOSE1:crash_service.cc(331)] client end. pid = 23704
[21124:21992:0902/083123:VERBOSE1:crash_service.cc(331)] client end. pid = 22212
[21124:21992:0902/083124:VERBOSE1:crash_service.cc(352)] zero clients. exiting
[21124:22572:0902/083124:VERBOSE1:crash_service.cc(490)] session ending…
[21124:22572:0902/083124:VERBOSE1:crash_service.cc(495)] clients connected :2
clients terminated :2
dumps serviced :0
dumps reported :0
[21124:22572:0902/083124:VERBOSE1:crash_service_main.cc(89)] Session end. return code is 0
[15116:7576:0902/083725:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[15116:7576:0902/083725:VERBOSE1:crash_service.cc(142)] window handle is 001417CE
[15116:7576:0902/083725:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[15116:7576:0902/083725:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[15116:7576:0902/083725:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[15116:18612:0902/083725:VERBOSE1:crash_service.cc(323)] client start. pid = 10200
[15116:18612:0902/083726:VERBOSE1:crash_service.cc(323)] client start. pid = 19316
[23208:7700:0902/083726:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[23208:7700:0902/083726:VERBOSE1:crash_service.cc(142)] window handle is 000D1866
[23208:7700:0902/083726:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[23208:7700:0902/083726:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[23208:7700:0902/083726:ERROR:crash_service.cc(301)] could not start dumper
[15792:17892:0902/101749:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[15792:17892:0902/101749:VERBOSE1:crash_service.cc(142)] window handle is 00062F20
[15792:17892:0902/101749:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[15792:17892:0902/101749:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[15792:17892:0902/101749:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[15792:11668:0902/101749:VERBOSE1:crash_service.cc(323)] client start. pid = 1420
[15792:11668:0902/101750:VERBOSE1:crash_service.cc(323)] client start. pid = 22240
[22084:24476:0902/101750:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[22084:24476:0902/101750:VERBOSE1:crash_service.cc(142)] window handle is 003B16C6
[22084:24476:0902/101750:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[22084:24476:0902/101750:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[22084:24476:0902/101750:ERROR:crash_service.cc(301)] could not start dumper
[15792:23144:0902/102915:VERBOSE1:crash_service.cc(331)] client end. pid = 22240
[15792:23144:0902/102915:VERBOSE1:crash_service.cc(331)] client end. pid = 1420
[15792:23144:0902/102916:VERBOSE1:crash_service.cc(352)] zero clients. exiting
[15792:17892:0902/102916:VERBOSE1:crash_service.cc(490)] session ending…
[15792:17892:0902/102916:VERBOSE1:crash_service.cc(495)] clients connected :2
clients terminated :2
dumps serviced :0
dumps reported :0
[15792:17892:0902/102916:VERBOSE1:crash_service_main.cc(89)] Session end. return code is 0
[11280:20868:0904/114043:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[11280:20868:0904/114043:VERBOSE1:crash_service.cc(142)] window handle is 02372448
[11280:20868:0904/114043:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[11280:20868:0904/114043:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[11280:20868:0904/114043:VERBOSE1:crash_service_main.cc(84)] Ready to process crash requests
[11280:17892:0904/114043:VERBOSE1:crash_service.cc(323)] client start. pid = 7488
[11280:17892:0904/114045:VERBOSE1:crash_service.cc(323)] client start. pid = 4608
[19480:22480:0904/114045:VERBOSE1:crash_service_main.cc(68)] Session start. cmdline is [–reporter-url=weblink–crashreporter.atom.io --application-name=Atom --v=1]
[19480:22480:0904/114045:VERBOSE1:crash_service.cc(142)] window handle is 009E22EA
[19480:22480:0904/114045:VERBOSE1:crash_service.cc(290)] pipe name is \.\pipe\Atom Crash Service
dumps at C:\Users\gbutter\AppData\Local\Temp\Atom Crashes
[19480:22480:0904/114045:VERBOSE1:crash_service.cc(294)] checkpoint is C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt
server is weblink–crashreporter.atom.io
maximum 128 reports/day
reporter is electron-crash-service
[19480:22480:0904/114045:ERROR:crash_service.cc(301)] could not start dumper


#2

To include more info:

This is reproducible. I have installed on several different machines, same outcome.

This is the latest version of atom.io (downloaded yesterday).

Running on a fully patched windows 10 machine

I have removed, reinstalled, cleared appdata folders, and profile folders, to no avail.

Thanks!!


#3

Please include the exact version number of Atom. There are three different “latest versions” at any one time, two of which can be downloaded directly from the atom.io website. You can get the version number by executing atom --version at the command line.

I suspect that whatever user account that you’re trying to run Atom under doesn’t have access to write to C:\Users\gbutter\AppData\Local\Temp\Atom Crashes\crash_checkpoint.txt. This would be the case if you installed the copy of Atom under the gbutter account using the standard installer and then attempted to run Atom from a different user account.

For lab installations, there is the MSI installer (which you can find under https://github.com/atom/atom/releases/latest) that you run once to install on the computer and then each person using the computer can easily install it for their personal account.


#4

Thanks for the response, I am using atom 1.9.8, electron 0.37.8, chrome 49.0.2623.75, node 5.10.0

I am running as admin, I have granted explicit permissions, and I have disabled UAC. I know it has access to the folder.

I will try the MSI installer, but the exe I downloaded and used does update each new user with a .atom, and appdata folders, and path…

I have the same issue as our labs when I install it on my own machine. It also seems that sometimes, I can run it once without error. But, only once. In safe mode with networking, it will repeatedly start up without errors.

Question, does atom use google chrome? If so, these computers use the install that installs chrome into a common space vs user space (so it works in a lab setting).

I really appreciate the help!!

Thanks,
Greg


#5

I just uninstalled Atom, deleted all profile folders, and deleted the atom folder under program files, rebooted, and tried to install the MSI. I didn’t get any real confirmation that the install completed, but… After rebooting and logging back on, I got new appdata folders, and atom will start(still has the same errors). And there is no crashpoint file, but there is an operation_log file that was created and updated. So the app has access to the folder.

Thanks Again!
Greg