Need Help on Atom MacOS Crash


#1

Hi everyone,

Highly appreciate if someone would help me to explain the below raised issue:

Assume I’ve downloaded and installed latest Atom (1.28.1) on my Mac (macOS version10.13.5). However, just every few minutes the program get CRASHED.

The Reported Problem is pasted as the following:
Process: Atom [889]
Path: /Users/USER/Downloads/Atom.app/Contents/MacOS/Atom
Identifier: com.github.atom
Version: 1.28.1 (1.28.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Atom [889]
User ID: 501

Date/Time: 2018-07-13 09:33:47.541 +0800
OS Version: Mac OS X 10.13.5 (17F77)
Report Version: 12
Anonymous UUID: 9EB5E543-1DAA-4D8D-7B74-214EE34E506F

Sleep/Wake UUID: D6164C84-2403-4F43-9C6C-E0713643AD0C

Thanks for the concern and help.

BR
Frank, a new user


#2

A few questions:

  • Do you see the crash in safe mode (atom --safe)?
  • Did 1.27 crash as well or did the problem start with 1.28?
  • Are you using a network proxy?

#3

Hi Gentleman,

Many thanks for the email. Pls note my comments as the following:

  • Do you see the crash in safe mode (atom --safe)?

Frank’ comment:

Pls advise how to log in the app in SAFE MODE?

  • Did 1.27 crash as well or did the problem start with 1.28?

Frank’s Comment:

I am just new in coding and happened to download the app via Mimo Guidance.

Strictly download the Mac OS version from the official weblink and it was 1.28 straightforward.

  • Are you using a network proxy?

Frank’s comment:

Since I am in mainland China, I am using the VPN while safari.

Hope the above feedbacks help.

Best Regards & Thanks in advance.

Frank Yan


#4

Open the Terminal and type atom --safe.